Privacy policy

Last updated: 1/08/2026

Vanatatva ("we," "us," "our") operates this website and online store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or place an order with us. By using our website, you agree to the practices described in this policy.

This policy is designed to comply with applicable Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our site.

Information you provide to us:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment partners — we do not store your full card details)
  • Order history and preferences
  • Any information you share with us via email, WhatsApp, or customer support (e.g., feedback, complaints, product queries)

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on site, referring website
  • Location data (general, based on IP — not precise GPS unless you separately grant permission)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and delivery
  • Communicate with you about your order status, shipping updates, and customer support requests
  • Send you marketing communications (only if you've opted in — you can unsubscribe anytime)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud, unauthorized transactions, and other unlawful activity
  • Comply with legal obligations, including tax, accounting, and Legal Metrology requirements

We do not sell your personal information to third parties.

3. Cookies

Our website uses cookies and similar tracking technologies to:

  • Keep items in your cart between visits
  • Remember your login/session information
  • Understand how visitors use our site (via analytics tools)
  • Show you relevant ads on other platforms (if you've consented to marketing cookies)

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features, such as your shopping cart.

4. Third-Party Services

We work with trusted third-party service providers to operate our store, including:

  • Shopify — our ecommerce platform provider, which processes and stores order and customer data on our behalf
  • Payment gateways (e.g., Razorpay/Shopify Payments) — to securely process your payments
  • Shipping and logistics partners (e.g., Shiprocket/Delhivery) — to deliver your orders, which requires sharing your name, address, and phone number
  • Analytics and marketing tools (e.g., Meta/Instagram Ads, Google Analytics) — to understand website traffic and run advertising campaigns

Each of these providers has its own privacy practices, and we encourage you to review their policies. We only share the minimum information necessary for these providers to perform their services.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes using secure (SSL-encrypted) connections for data transmission and limiting access to personal data to authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to our legal and operational requirements (e.g., we may need to retain order records for tax purposes)
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with us if you believe your data has been misused

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, as required under applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal, accounting, or reporting requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Vanatatva
Email: vanatatva@gmail.com
Address: 
Phone: