Refund policy

Last updated: 1/08/2026

At VanaTatva, we want you to feel confident about every order. Since our products are raw herbal powders sold in sealed jars, our policy is built around hygiene and safety — but we're equally committed to making things right if something goes wrong on our end. Here's exactly how it works.

1. Return Eligibility

Because our products are personal-care items, we can only accept returns under specific conditions:

  • The jar/box arrived damaged, leaking, or tampered with
  • You received the wrong product or an item different from what you ordered
  • The product was defective (e.g., contaminated, spoiled, or otherwise not as described)
  • Your order arrived with missing items

We're unable to accept returns for reasons like change of mind, incorrect self-selection of a product, or if the outer seal has already been opened without a qualifying issue above — this is standard practice for hygiene-sensitive personal care items and helps us keep every product we ship genuinely sealed and safe for the next customer.

2. Return Timeframe

Please report any issue within 5 Days of delivery. We're unable to process claims raised after this window, so we'd encourage you to inspect your order as soon as it arrives.

To help us resolve your claim quickly, please share an unboxing video or clear photos showing the issue — this is the fastest way for us to verify and approve your request without back-and-forth.

3. How to Request a Return, Replacement, or Refund

  1. Email us at vanatatva@gmail.com within 5 days of delivery, with your order number and photos/video of the issue.
  2. Our team will review your request, usually within 2 DAYS.
  3. Once approved, we'll offer a replacement or a refund, depending on your preference and product availability.

4. Refund Process and Timing

  • Approved refunds will be processed to your original payment method.
  • Please allow 10 days for the refund to reflect in your account, depending on your bank or payment provider.
  • You'll receive an email confirmation once your refund has been initiated, along with a reference number for tracking.

5. Exchanges

We currently offer exchanges only in cases of damaged, defective, or incorrect items — we're not yet able to offer exchanges for other reasons (e.g., wanting a different product variant). If you received a qualifying issue, let us know your preferred replacement when you reach out, and we'll arrange it at no extra cost to you.

6. Damaged or Defective Products

If your order arrives damaged or you believe a product is defective:

  • Do not discard the packaging or product — we may ask for it back or for additional photos.
  • Contact us at vanatatva@gmail.com within 5 Days with your order number and clear photo/video evidence.
  • Once verified, we'll send a free replacement or issue a full refund, including any shipping charges you paid on that order.

We take quality seriously, and a genuine defect on our end will always be made right — no exceptions.

7. Non-Returnable Items

The following cannot be returned or refunded:

  • Products with the seal opened or broken, where no damage/defect/wrong-item issue applies
  • Products reported after the 5 Days return window
  • Products damaged due to customer mishandling after delivery (e.g., improper storage, exposure to moisture)
  • Free gifts, samples, or promotional items included with an order

8. Return Shipping Costs

  • If the return is due to our error (damaged, defective, wrong, or missing item), we cover all return shipping costs — you will not be charged anything.
  • Since we don't accept change-of-mind returns, customer-borne return shipping generally won't apply under this policy. If an exception is ever made at our discretion, any applicable shipping cost will be clearly communicated to you before you proceed.

9. Questions?

We know returns can be a source of anxiety when shopping online — our goal is to make this as fair and straightforward as possible. If anything is unclear or you're unsure whether your situation qualifies, just write to us at vanatatva@gmail.com. A real person will read it and help you sort it out.